Community and Social Development

Risk

The growth of industrial estates has both positive and negative impacts on local communities and society in economic, environmental, and safety aspects that directly affect people’s health and quality of life in local communities. If the surrounding communities are not taken care of and prevent the negative impacts from the Company's business operations, there is a risk of losing the good relationship between the Company and the communities. This could result in conflicts and resistance from the communities against the Company's future business expansion, as well as affect investors' confidence and decision-making. 

Opportunity

In community development, across various dimensions, the Company aims to ensure that communities are safe and have a better quality of life by providing adequate access to quality basic services. This approach helps the Company obtain a social license to operate, build trust with all stakeholders, and enable it to continue operating smoothly. Moreover, by implementing community and social development projects to promote the quality of education, there will be more local skilled workers to supply the demands of customers continuously, creates jobs for the community members, and also helps develop the local economy. It also continuously supports the growth of the Company's customers in the long run. 

Management Approach

Based on "ALL WIN" philosophy, which has always been adhered to as a principle of business operations by the Company and the Company's goal of strengthening business growth along with sustainable community and social development, the Company has established a key strategy of sustainability connected with communities and society by focusing on the cooperation among the Company, communities, customers in the industrial estates, and government agencies.  In addition, the Company has adopted the UN Sustainable Development Goals (SDGs) as a guideline for community development. 

The Company has set the operational framework for community development by focusing on building good relationships with the local community, which is one of its major stakeholders, to create understanding and confidence in the Company’s business operations and to provide opportunities for local citizens and other stakeholders to have access to the Company’s services. Additionally, the Company focused on creating a network of cooperation amongst other stakeholders, e.g. customers, suppliers, and various entities, to help develop communities and society at large. 

The Company has set up the Community Relations and Social Responsibility Working Committee since 2014 to drive the projects under its sustainable development goals, which link community and social development, and to efficiently supervise and monitor community development projects. The Company conducted a survey about the problems, needs, and expectations of the local community through the stakeholder engagement process and incorporated material topics on sustainability into its strategy and target activities. The Company has established a management approach to social impact management and community development for better quality of life as follows:  

1. Identify Target Groups and Community Survey

Currently, the development of two AMATA Industrial Estates in Thailand covers an area of over 73 square kilometers in three provinces: Chonburi, Chachoengsao, and Rayong. The factory workers and surrounding community residents are totally over 1.2 million people. The industrial estate expansion has affected the surrounding communities and society such as increasing population density and traffic congestion, urbanization caused by labor migration, road safety issues, and more. Therefore, the Company places great importance on supervising and taking care of the local communities located within a 5-kilometer radius of the AMATA Industrial Estates, who are directly affected by the Company's business operations. 

AMATA City Chonburi Industrial Estate currently operates in the areas of over 44.4 square kilometers, covering the areas of ​​24 subdistricts in 5 districts in Chonburi Province and Chachoengsao Province. There are communities in 212 villages surrounding the industrial estate within a radius of 5 kilometers from the edge of the project area, covering an area of ​​​​over 260 square kilometers, with a census registered population of approximately 315,689 people, but the total population including the non-registered population relocated to work in these areas is approximately 686,876 people (Source: Statistics Report on Population and Housing for the year 2022, Department of Provincial Administration, Ministry of Interior). The number of employees working in industrial factories in AMATA City Chonburi Industrial Estate as of 31 December 2022 was more than 210,000. 

AMATA City Rayong Industrial Estate currently operates in the areas of 28.6 square kilometers, covering 6 subdistricts of ​​4 districts in Chonburi and Rayong Province. There are 20 villages located within 5 kilometers radius from the edge of project area, and approximately 86,119 people are registered in the census as residing in these surrounding communities. However, the total population, including non-registered individuals who relocated to work in the area, is approximately 145,988 people (Source: Official Statistics Registration Systems for the year 2022)As of 31 December 2022, the number of employees working in industrial factories within AMATA City Rayong Industrial Estate was more than 82,000. 

2. Create Local Community Engagement

The Company has determined to create a stakeholder participation process in various forms for the stakeholders within and around AMATA Industrial Estates to express their concerns, problems, and needs in order to develop AMATA Industrial Estate into a perfect city where surrounding local communities can happily co-exist and create shared values. 

The Company has established a number of community committees to receive and respond to problems, community expectations, and suggestions for better improvement, as well as to provide information and swiftly address complaints, in order to help the Company’s major stakeholders, namely communities and the government agencies that regulate it, gain a better understanding of its operations and foster engagement, trust, and confidence.  

The established committees comprise of Tripartite Committee, or committee whose members are representatives of communities, government agencies, and the Company, the Committee for Surrounding Community Development, and the Eco-Green Network, etc. Each committee is responsible for the growth of the neighborhood surrounding the Company’s two industrial estates as well as for resolving any issues or grievances brought up by the neighborhood regarding the Company’s operations. 

CommitteeObjectives2022 Performance

The Committee for Surrounding Community Development - AMATA City Chonburi Industrial Estate comprising 97 representatives from public, government agencies and business sector

 

The Committee for Surrounding Community Development - AMATA City Rayong Industrial Estate comprising 29 representatives from public, government agencies and business sector

  • Building confidence of stakeholders in the Company’s environmental management by disclosing the results of environmental supervision
  • Being a forum for the Company’s stakeholders especially the communities and local government agencies to share negative impacts and challenges to the environment caused by the operations of the industrial estate and to consider recommendations, solutions and community development ideas
  • The Committees of both industrial estates had two meeting in 2022.
  • The Committees of both industrial estates expressed satisfaction and confidence in the Company’s environmental management in accordance with set standards.
  • The Committee of AMATA City Rayong Industrial Estate expressed an interest in the traffic, wastewater management and income distribution to the community.

Eco-Green Network:
A working group formed to develop and link the operational network called “CSR + ECO + Environment & Safety + CG or Eco-Green Network” in AMATA City Chonburi Industrial Estate and AMATA City Rayong Industrial Estate

The working group consists of representatives from the Company, factories in the industrial estates, local communities, local government entities, hospitals and schools

  • Elevating and developing Eco-Industrial City for both industrial estates by creating five dimensional harmonies in physical, economic, environmental, social and management attributes
  • Encouraging and supporting participation of all stakeholders, especially factories, local communities and local government entities in advancing AMATA industrial estates to be Eco-Industrial City
  • Publicizing achievements of the Eco-Industrial City at AMATA industrial estates
  • One meeting of the Eco-Green Network’s working group at AMATA City Chonburi Industrial Estate and one meeting at AMATA City Rayong Industrial Estate were held in 2022.
  • A 2022 action plan and projects to develop an Eco-Industrial City concept for the industrial estates were discussed.
  • The working group of AMATA City Chonburi Industrial Estate expressed an interest, in particular, in wastewater management, flood prevention and traffic problem.
  • The working group of AMATA City Rayong Industrial Estate expressed particular interest in wastewater management, traffic problem and community occupational support.

3. Local Community Impact Assessment

Social impact assessment is one of the environmental impact assessment (EIA) processes whereby the Company adopts the Stakeholder Analysis method to analyze business activities that directly and indirectly affect stakeholders together with the community attitude survey which is conducted annually to prevent and mitigate environmental impacts during the Company's business operations.

According to the results of the survey of community attitudes and expectations of various community committees in 2022, the social impacts could be concluded into 2 issues: 1) traffic problem and 2) community economic problem.  In addition, the communities had the expectations of caring for the environment including wastewater management as well.

4. Design Project/Activity to Respond to the Community

The Company has laid out the community development strategies and activities in consistent with the needs and expectations of each stakeholder group appropriately in collaboration with the Company’s customers operating in the industrial estates, government sector, local authorities, and communities under the 5 dimensions of community development framework that also contributes to the UN Sustainable Development Goals (UN SDGs). The Company has set the community development goal in 2022 that the community satisfaction scores towards AMATA must not be less than 85%. 

In 2022, the Company had implemented a total of 34 projects and activities with a social investment budget of 3.8 million baht (excluding donations).  There were 31,800 participants in the activities, and more than 1.23 million people were directly and indirectly benefited by these projects and activities. 

5. Regularly Monitor Project/Activity Performance

The Company’s Community Relations and Social Responsibility Working Committee have conducted annual satisfaction surveys of the communities surrounding AMATA Industrial Estates. The committees have worked with the Faculty of Communication Arts at Sripatum University’s Chonburi Campus on an in-depth study of community needs and expectations as well as a survey on the community’s satisfaction with the Company’s community development projects. The survey results showed that AMATA City Chonburi Industrial Estate received an average satisfaction score of 92% and AMATA City Rayong Industrial Estate received an average satisfaction score of 98%. 

Furthermore, the Industrial Estate Authority of Thailand conducted an annual community satisfaction survey on 33 industrial estates nationwide, and the Company collaborated in community satisfaction surveys in both AMATA industrial estates. In 2022, AMATA City Chonburi Industrial Estate received an average satisfaction score of 91%, and AMATA City Rayong Industrial Estate received an average satisfaction score of 89%.  

The Company obtained suggestions from the community satisfaction survey surrounding both AMATA industrial estates and analyzed and planned the implementation of activities to support and develop the communities for the following year. The Community Relations and Social Responsibility Working Committee also conducts an in-depth interview to determine the cause of problems and the community’s expectations of the Company which can be used as basic information for future activities. 

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Contact us for more details.

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+66 38 939 007
Vietnam

+84 251 3991 007 (South)
+84 203 3567 007 (North)

Myanmar

+95 1 230 5627

Laos
+85 620 5758 0007